IN THIS AGREEMENT THE FOLLOWING TERMS WILL HAVE THE FOLLOWING MEANINGS

"ACCOUNT" MEANS COLLECTIVELY THE PERSONAL INFORMATION AND CRIDENTIALS USED BY USERS TO ACCESS DP, VIRTUAL ITEMS AND / OR ANY COMMUNICATIONS SYSTEMS ON THIS WEBSITE;

"LICENCE" MEANS THE TERMS AND CONDITIONS GOVERNING YOUR USE OF DP, VIRTUAL ITEMS OR SERVICES PURCHASED FROM THIS WEBSITE;

"VIRTUAL ITEMS" MEANS, IN-GAME VIRTUAL ITEMS THAT TRANSCEND-WOW DELIVERS THROUGH USE OF THE WEBSITE STORE IN EXCHANGE OF DP OR AS CALLED "CUSTOM ITEMS OR SPELLS";

"UNUSED VIRTUAL ITEM" MEANS A VIRTUAL ITEM PURCHASED FROM A DESIGNATED VIRTUAL SHOP THAT IS KEPT INSIDE OF IN-GAME MAILBOX AND NEVER WITHDRAWN OUT OF IT.

"DP" MEANS VIRTUAL POINTS THAT TRANSCEND-WOW MAKES AVAILABLE FOR PURCHASE BY USERS SUBJECT TO THE TERMS OF THE APPROPRIATE LICENSE. ALL OBTAINED DP ARE VALID FOR 30 CALENDAR DAYS;

"CUSTOM ITEMS OR SPELLS" MEANS VIRTUAL ITEMS THAT TRANSCEND-WOW MAKES AVAILABLE FOR PURCHASE BY USERS SUBJECT TO THE TERMS OF THE APPROPRIATE LICENSE.

"SERVICE" MEANS COLLECTIVELY ANY ONLINE FACILITIES, TOOLS, SERVICES OR INFORMATION THAT TRANSCEND-WOW MAKES AVAILABLE THROUGH THE WEBSITE EITHER NOW OR IN THE FUTURE;

"PAYMENT INFORMATION" MEANS ANY DETAILS REQUIRED FOR THE PURCHASE OF DP FROM THIS WEBSITE. THIS INCLUDES, BUT IS NOT LIMITED TO, NAMES, ADDRESSES, CREDIT / DEBIT CARD NUMBERS, BANK ACCOUNT NUMBERS AND SORT CODES;

"PURCHASE INFORMATION" MEANS COLLECTIVELY ANY ORDERS, INVOICES, CONFIRMATION EMAILS, RECEIPTS OR SIMILAR THAT MAY BE IN HARD COPY OR ELECTRONIC FORM;

"SYSTEM" MEANS ANY ONLINE COMMUNICATIONS INFRASTRUCTURE THAT TRANSCEND-WOW MAKES AVAILABLE THROUGH THE WEBSITE EITHER NOW OR IN THE FUTURE. THIS INCLUDES, BUT IS NOT LIMITED TO, WEB-BASED EMAIL, MESSAGE BOARDS, LIVE CHAT FACILITIES AND EMAIL LINKS;

"USER" / "USERS" MEANS ANY THIRD PARTY THAT ACCESSES THE WEBSITE AND IS NOT EMPLOYED BY TRANSCEND-WOW AND ACTING IN THE COURSE OF THEIR EMPLOYMENT;

"WEBSITE" MEANS THE WEBSITE THAT YOU ARE CURRENTLY USING WWW.TRANSCEND-WOW.COM AND ANY SUB-DOMAINS OF THIS SITE (E.G. SUBDOMAIN TRANSCEND-WOW.COM/FORUM) UNLESS EXPRESSLY EXCLUDED BY THEIR OWN TERMS AND CONDITIONS.

TRANSCEND-WOW AIMS TO ALWAYS PROVIDE HIGH QUALITY VIRTUAL ITEMS (OBTAINED IN EXCHANGE FOR DP OR DIRECT PAYMENTS) THAT IS FAULT FREE. FAULTS INCLUDE AND ARE NOT LIMITED TO DATA CORRUPTION.

THIS REFUND POLICY COVERS ONLY FAULTS THAT IMPAIR THE USE OF THE DP OR AS CALLED "CUSTOM ITEMS OR SPELLS".

THIS REFUND POLICY DOES NOT COVER USE DIFFICULTIES ARISING OUT OF ISSUES SUCH AS FILE INCOMPATIBILITY OR MINOR MISTAKES IN VIRTUAL ITEMS ITSELF SUCH AS SPELLING ERRORS OR GRAPHICAL FAULTS THAT DO NOT RESULT FROM DATA CORRUPTION.

DP CANNOT BE EXCHANGED BACK INTO A CURRENCY. PURCHASES OF DP SETS ARE NOT REFUNDABLE.

IF A PURCHASED SET OF DP IS EXCHANGED INTO THE VIRTUAL ITEMS AND USED BY THE CUSTOMER TO PLAY IT IS NO LONGER VALID AND CANNOT BE A SUBJECT OF REFUND.

IF A PURCHASED SET OF DP IS NOT EXCHANGED INTO THE VIRTUAL ITEMS DURING 14 CALENDAR DAYS IT THEN IS NO LONGER VALID AND CANNOT BE A SUBJECT OF REFUND. REFUND REQUESTS OF DP PURCHASES WITHIN 14 CALENDAR DAYS ARE AT THE EXCLUSIVE DISCRETION OF TRANSCEND-WOW MANAGEMENT. IF A VIRTUAL ITEM WAS GIVEN TO A USER ON TERMS OF BONUS, GIFT OR PROMOTION THEN IT CANNOT BE A SUBJECT OF REFUND INTO DP.

IF A VIRTUAL ITEM CONTAINS FAULTS ON RECEIVING, YOU SHOULD INFORM TRANSCEND-WOW IMMEDIATELY AND MUST INFORM US WITHIN 24 HOURS OF RECEIVING IN ORDER TO RECEIVE DP BACK EQUAL TO THE PURCHASE PRICE OF THE RELEVANT VIRTUAL ITEM. ANY NOTIFICATION RECEIVED OUTSIDE OF THIS TIME PERIOD IS AT THE EXCLUSIVE DISCRETION OF TRANSCEND-WOW MANAGEMENT.

ACCIDENTAL PURCHASES OF DP OR AS CALLED "CUSTOM ITEMS OR SPELLS" OCCURRED AS A RESULT OF TECHNICAL FAULT IN THE PAYMENT SYSTEM YOU PAID THROUGH MUST BE DISPUTED WITH THE RESPECTIVE PAYMENT PROCESSOR. TRANSCEND-WOW IS NOT RESPONSIBLE FOR ANY TECHNICAL FAULTS ARISING AT PAYMENT PROCESSORS. TRANSCEND-WOW IS NOT IN CHARGE OF HANDLING CREDIT/DEBIT AND BANK TRANSACTIONS UNDERTAKEN TO PURCHASE DP.

WHERE ANY REFUND IS ISSUED UNDER ANY CIRCUMSTANCES, TRANSCEND-WOW RESERVES THE RIGHT TO SUSPEND OR TERMINATE THE RESPECTIVE ACCOUNT WITH THE WEBSITE.